1. Introduction
This Shipping Policy applies to all orders of men’s clothing products placed through the website https://kiaspita-global-trading.com/ (the “Website”) operated by Kiaspita Global Trading Limited (“we”, “us”, or “our”). We are committed to providing reliable and efficient shipping services to ensure your purchases reach you in a timely manner. By placing an order on our Website, you agree to the terms and conditions outlined in this Shipping Policy.
2. Shipping Carriers
We partner with trusted global and domestic shipping carriers to deliver your orders, including but not limited to:
- USPS (United States Postal Service)
- FedEx
- UPS (United Parcel Service)
- DHL
- Other reputable carriers (“ETC”) as needed to meet delivery requirements.
The available carrier options for your order will be displayed during checkout, based on your shipping destination and order details. You may select your preferred carrier at the time of purchase, subject to availability.
3. Shipping Destinations
We offer shipping to most domestic (United States) and international destinations. During checkout, you will be able to enter your shipping address to confirm if we deliver to your location. We reserve the right to restrict shipping to certain regions due to legal restrictions, logistical constraints, or other factors. If your destination is unavailable, we will notify you prior to processing your order.
4. Order Processing Time
- All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and major holidays) after payment confirmation and verification.
- Processing time does not include shipping transit time. Orders placed on weekends or holidays will begin processing on the next business day.
- In cases of high order volume, pre-orders, or customized products, processing time may be extended. We will communicate any delays in processing to you via the email address provided with your order.
5. Shipping Timeframes
Shipping transit time varies depending on the selected carrier, shipping method, and destination. Estimated delivery times are provided below as a reference and are not guaranteed:
5.1 Domestic Shipping (United States)
- USPS: 2-7 business days
- FedEx: 1-5 business days (varies by service level, e.g., FedEx Express, FedEx Ground)
- UPS: 1-5 business days (varies by service level, e.g., UPS Next Day Air, UPS Ground)
- DHL: 1-4 business days
5.2 International Shipping
- USPS International: 7-21 business days (may be longer due to customs processing)
- FedEx International: 3-10 business days
- UPS International: 3-10 business days
- DHL International: 2-8 business days
- Other International: 7-21 business days
Please note that international orders may be subject to customs inspection, which can extend delivery time beyond the estimated timeframe. We are not responsible for delays caused by customs authorities.
6. Shipping Fees
Shipping fees are calculated based on the following factors:
- Order weight and dimensions
- Shipping destination (domestic vs. international)
- Selected carrier and shipping method
Shipping fees will be clearly displayed during checkout before you complete your purchase. We may offer free shipping promotions from time to time, which will be subject to specific terms (e.g., minimum order value) outlined in the promotion details.
7. Order Tracking
Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order. This email will include a unique tracking number and a link to the carrier’s tracking page, allowing you to monitor the status of your delivery in real time.
Tracking information may take 24-48 hours to update after the shipping confirmation is sent, as it requires processing by the carrier. If you do not receive a tracking number within 5 business days of order processing, please contact us at service@kiaspita-global-trading.com.
8. Shipping Address Requirements
- You are responsible for providing a complete, accurate, and up-to-date shipping address. We are not liable for delayed, lost, or misdelivered orders due to incorrect or incomplete address information.
- If you need to modify your shipping address after placing an order, please contact us immediately at service@kiaspita-global-trading.com. Address changes are only possible if the order has not yet been shipped. Once the order is in transit, we cannot alter the shipping address.
9. Customs, Duties, and Taxes
- International orders may be subject to import duties, taxes, and other fees imposed by the destination country’s customs authorities. These fees are the sole responsibility of the customer.
- We do not have control over these fees, and they are not included in the order total or shipping costs. Customs policies vary by country, so we recommend checking with your local customs office for information on applicable fees before placing an international order.
- We are not responsible for any delays or additional charges resulting from customs clearance.
10. Shipping Restrictions
- We reserve the right to refuse shipping to any address or customer if we suspect fraudulent activity, violation of our Terms of Service, or other legitimate reasons.
- Certain men’s clothing products may be subject to shipping restrictions due to size, weight, or local regulations. If your order includes a restricted product, we will notify you and offer a refund or alternative solution.
11. Missing or Lost Orders
- If your order does not arrive within the estimated delivery timeframe, please first check the tracking information for updates. If the tracking shows the order as delivered but you have not received it, contact the shipping carrier directly to file a claim.
- If the carrier confirms the order is lost, or if you do not receive your order within 30 days of shipping (domestic) or 60 days (international), please contact us at service@kiaspita-global-trading.com with your order number and tracking details. We will investigate the issue and, at our discretion, offer a refund or reshipment.
12. Modifications to This Shipping Policy
We may update or modify this Shipping Policy at any time. Your continued use of the Website and placement of orders after the changes are posted constitute your acceptance of the updated Shipping Policy. We encourage you to review this policy periodically for any updates.
13. Contact Us
If you have any questions, concerns, or inquiries regarding our shipping services or your order’s delivery status, please contact our customer service team at:
Email: service@kiaspita-global-trading.com