1. Introduction
This Returns Policy applies to all purchases of men’s clothing products made through the website https://kiaspita-global-trading.com/ (the “Website”) operated by Kiaspita Global Trading Limited (“we”, “us”, or “our”). We aim to ensure your satisfaction with every purchase, and this policy outlines the terms and conditions for returning products, requesting refunds, or exchanging items. By placing an order on our Website, you agree to comply with the provisions of this Returns Policy.
2. Return Eligibility
To be eligible for a return, refund, or exchange, the following conditions must be met:
- The product must be unused, unworn, unwashed, and in its original condition, with all original tags, labels, and packaging intact.
- The return request must be initiated within 30 calendar days from the date of delivery. Returns received after this period will not be accepted or processed.
- Customized, personalized, or made-to-order men’s clothing products are not eligible for return or exchange unless they are defective or damaged upon receipt.
- Defective or damaged products must be reported within 7 calendar days of delivery, along with clear photos or evidence of the defect/damage to support the claim.
3. Return Process
To initiate a return, please follow these steps:
- Contact Customer Service: Send an email to service@kiaspita-global-trading.com with your order number, product name(s), reason for return, and whether you are requesting a refund or exchange.
- Obtain Return Authorization (RA): We will review your request within 2-3 business days. If approved, we will issue a unique Return Authorization (RA) number and detailed return shipping instructions. Returns sent without a valid RA number will be rejected and returned to you at your own cost.
- Package the Product: Securely package the eligible product(s) along with a copy of the order confirmation or packing slip. Clearly mark the RA number on the outer packaging.
- Ship the Return: Send the packaged return via a trackable shipping method. You are responsible for covering the cost of return shipping, unless the return is due to a defect, damage, or an error on our part (e.g., incorrect item shipped, wrong size sent). We recommend insuring high-value items during return shipment, as we are not liable for lost, stolen, or damaged packages in transit.
4. Refund Processing
- Once we receive and inspect the returned product(s) (typically within 5-7 business days of delivery to our facility) and confirm they meet the eligibility criteria, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase. Please note that processing times for refunds may vary depending on your payment provider (e.g., credit card companies, payment gateways), and it may take 7-14 business days for the refund to reflect in your account.
- Shipping fees paid at the time of purchase are non-refundable, unless the return is a result of our error (e.g., defective product, incorrect shipment) or the product is not as described.
5. Exchange Process
- Exchanges are subject to product availability. If you wish to exchange an eligible product for a different size, color, or style, please specify your desired exchange item in your return request email.
- If the requested exchange item is in stock, we will ship it to you once the returned product is inspected and approved. No additional shipping fees will be charged for the exchange shipment, unless the exchange item has a higher price than the original product. In such cases, you will be required to pay the price difference before the exchange item is shipped.
- If the requested exchange item is out of stock, we will automatically process a refund to your original payment method instead.
6. Non-Returnable Items
The following items are not eligible for return or exchange under any circumstances:
- Products that have been used, worn, washed, or altered.
- Products with missing tags, labels, or original packaging.
- Customized or personalized items (unless defective).
- Final sale items (clearly marked as “Final Sale” on the product page at the time of purchase).
7. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately at service@kiaspita-global-trading.com within 7 days of delivery. Include your order number, photos of the product, and details of the damage/defect.
- We will assess your claim and, at our discretion, offer a full refund, a replacement product, or an exchange. If a replacement is requested and the exact item is out of stock, a refund will be issued.
- We may, in some cases, request the damaged/defective product to be returned to us for inspection. In such instances, we will cover the return shipping cost by providing a prepaid shipping label.
8. International Returns
- For international orders, return shipping costs are the sole responsibility of the customer, and any customs duties, taxes, or fees incurred during the return process will not be refunded.
- We recommend checking with your local customs office for information on return regulations, as some countries may restrict the import of returned goods.
9. Modifications to This Returns Policy
We reserve the right to update or modify this Returns Policy at any time. Your continued use of the Website and purchase of products after the changes are posted constitute your acceptance of the updated Returns Policy. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions, concerns, or need assistance with a return, please contact our customer service team at:
Email: service@kiaspita-global-trading.com